VoIP might sound technical, but the idea behind it is simple: your business calls are made using an internet connection rather than a traditional telephone line.
What Is VoIP?
VoIP stands for Voice over Internet Protocol.
Instead of your calls travelling over traditional analogue telephone lines, they are carried using your internet connection.
Users can make and receive calls through compatible desk phones, computers and mobile applications while continuing to use professional business telephone numbers.
Why Are Businesses Moving to VoIP?
Traditional telephone infrastructure is being retired, making digital communications increasingly important for UK businesses.
VoIP also provides greater flexibility. Employees don’t necessarily need to be sitting beside a particular desk phone to answer their business calls.
Features can include call queues, hunt groups, voicemail-to-email, mobile applications, call recording and reporting depending on the system selected.
Is VoIP Right for Every Business?
The right telephone solution depends on how your organisation works.
A small office may have very different requirements from a business operating across several sites or employing large numbers of remote workers.
The important thing is choosing a solution around your actual requirements rather than paying for features your team will never use.
Plan Before You Move
Before changing phone systems, review your existing numbers, call flows, broadband connection, users and any systems that need to integrate with your phones.
A properly planned move can minimise disruption and give your business a communications platform that can grow with you.
Thinking About Moving to VoIP?
Blucom can review your existing telephone setup and help you choose a solution that fits your business.