Hosted VoIP

What is Hosted Voip?

Hosted VoIP is the cloud-based delivery of a range of telecoms services via internet connections. Hosted VoIP is a trusted alternative to a traditional PBX utilising ISDN or analogue lines which are generally on-site. While on-site PBXs have historically been the most common way to own a Business Phone system, the increased availability of high-speed Data Connections, as well as vast improvements in software and hardware stability and functionality have led to cloud-based SIP networks offering a Hosted VoIP phone system and this is fast becoming a preferred telephony choice for businesses of all sizes. VoIP calls can be served to you in HD (high-definition) and are not limited to just voice, video and instant messaging are growing in popularity; communications can even be encrypted.

Our pure Hosted VoIP solutions have the same functionality as a Traditional Phone system, as well as a host of additional features. In the simplest terms, you are able to make and receive calls to/from the PSTN Network, make your calls follow advanced routing patterns, and instantly activate any additional functionality you require, without the need for an engineer to visit.

Our focus is on building a strong and complementary core product feature range and providing the best end-to-end service for the thousands of customers that use us. Over the last few years, our Hosted offering has evolved and matured. By using the Hosted VoIP platform, you’re investing in a sound foundation for the future.

    • Feature Lead time reduction

    Almost all platform changes take effect immediately, and can easily be accessed and altered.

    • Installation lead time reduction

    Assuming there is internet access available, the installation of new systems takes considerably less time. Systems ranging from 1 to 100 can generally be installed and configured within hours.

    • Hardware that grows with your business

    Like computers, VoIP phones and routers are designed to adapt to advancements in technology and the requirements of their users. Because VoIP hardware is based on firmware, hardware can be upgraded to allow for greater utility as the technology becomes available – meaning hardware does not rapidly become out-of-date.

    The Benefits of VoIP

    Our SIP platform can gives businesses the competitive edge (source – thevoipreport.com)

    Businesses use VoIP systems due to its productivity and cost-saving benefits31%
    Companies that invested in technology that allows the employees the flexibility to work remotely saw productivity rise by20%
    Businesses save on average 62% on communication costs62%
    Organisations with unified communications, including VoIP, saved an average of 32 minutes per employee per day because it enabled staff to reach each other on the first try99%

    Frequently Asked Questions

    Can I port telephone number(s) to your service?

    For UK geographic numbers starting 01/02 then yes but please check with us on who the current provider/network operator and range holder is so that we can let you know the timescales.

    For non-geographic numbers please check with us as to the likelihood of porting the number.

    0845s and 0870s are normally OK, 0842/3/4 and 0871/2/3 revenue sharing numbers are not guaranteed, particularly with newer providers. Lead times vary depending on the number(s) and current or prior services, especially if it was ported from the range holder into another network operator. If you want to be absolutely sure please speak to us.

    Can I present my companies number?

    You can, this is known as number masquerading or number spoofing. There are strict Ofcom regulations governing this, consequently, we have to adhere to them. Before we can allow you to present the number we need the following:

    – The Letter of Authority signed by the end user;

    – Top copy of a recent bill from the current communications provider of the number.

    Once we have both those returned we can then allow you to present this number for outgoing calls. The bill is also an Ofcom requirement.

    Is calling between handsets free?

    Yes, all calls that remain on the network are free of charge.

    • Global System

    Regardless of Geographic location, a business using VoIP can establish a global presence within days – telephone numbers from around the world can be added to an account. This means potential international customers can ring at the cost of a local call, and you can display the local numbers when dialling out.

    • Non-Geographic by nature

    Businesses often need to move – but need to do so without losing trusted and remembered telephone numbers. With VoIP, no matter where a business moves they can keep their telephone numbers – and even establish new telephone numbers around the country.

    • Remote Workers

    With the growth of remote working, businesses need a way to easily link these workers in with their phone system. Adding a remote worker is as easy as adding a new worker in the business HQ.