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Blucom – your local 3CX partner

Blucom works with 3CX as partners/resellers. We have been using 3CX to provide sturdy, reliable and fast infrastructures to businesses we work with.

3CX is a VoIP phone system that works with popular IP Phones and SIP trunks whether on-premise or in the cloud. It is simple, affordable and flexible. 3CX eliminates the cost and management headaches of outdated, traditional phone systems or the limitations of shared cloud PBXs.

Unified Communications

Unified Communications (UC) refers to a phone system that integrates and enables various communication methods within the business. By unifying phone calls, video conferencing, SMS, email, Live Chat and so on, users can share and access data all from one centralised location, collaborate in real-time and hold audio and video conferences with multiple people.

See the Status of Your Colleagues

The ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customise your status and prevent any annoying disturbances.

Eliminate expensive voice mail tags
Avoid unnecessary transfers of phone calls that irritate customers
Visible from all 3CX Apps: Mac, Windows, iOS, Android & web
Deliver Faxes & Voicemail to Inbox

Inbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded via e-mail.

Forward voicemails to inbox
Listen to voicemails without calling in
Faxes are received as PDF files in your email
Instant Messaging / Text chat

Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. 3CX users can send and receive text messages via the 3CX web, Windows, Mac, iOS and Android apps from anywhere – a true unified communications solution!

Chat with website visitors, real-time
Send text messages, links and more at no additional cost
Available on web, Mac, Windows, iOS & Android apps

Android and iOS VoIP Apps

With the freedom of VoIP and the flexibility of a smartphone, mobile communications are no longer tied down by your cell phone company. With a business VoIP app for Android or iOS, you can literally take your office extension with you anywhere. A business VoIP App will enable you to answer calls to your office phone extension via your smartphone device. You can also transfer to colleagues without asking customers to call another number. Imagine the cost savings on your company’s mobile phone costs.

3CX features native Android and iOS business VoIP apps completely free at no extra add-on cost. Increasing productivity, and make sure you never miss a call again!

Acclaimed Android and iOS VoIP Apps

3CX features native Android and iOS VoIP apps that are continuously updated and tested and set the standard for mobile phone VoIP apps. With an inbuilt tunnel to avoid remote firewall issues, calling from over 3G or from any Wifi hotspot is extremely reliable. 3CX Android and iOS apps fully support PUSH, allowing the phone to be on standby and save battery life.

Most advanced and reliable Android & iOS VoIP softphones on the market
No additional licensing costs for soft phones
“PUSH” notifications save mobile battery life
Inbuilt SIP tunnel/proxy resolves any remote firewall issues
Use Your Extension From Anywhere

With the 3CX VoIP apps for Android and iOS you can take your extension wherever you go. 3CX delivers the one number concept meaning that you no longer have to give out your personal mobile number. Set your status so your colleagues can see whether or not you are available to take a call.

Make and receive calls from your smartphone – at no cost
Set your status to available, away and out of office from your smartphone
See the status of your colleagues from anywhere
One number concept
Easy to Configure and Manage

The 3CX apps for Android and iOS utilize VoIP and are secure and easy to setup and manage. The apps can be automatically provisioned from the 3CX Management Console, reducing help desk calls. Because of the inbuilt tunnel, the 3CX apps work seamlessly across all firewalls, making them even more reliable.

Remotely configurable via QR code, no hassle setup
Secure communication with end-to-end encryption
Fully integrated, thus easy to use
SIP Forking – use all apps simultaneously

Call Centre Software

Call centre software allows team members to work from various dispersed locations while retaining a cohesive unit through unified communications. Through a multichannel contact centre, businesses are able to make sales, offer support, resolve issues and build customer relationships.

With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for truly seamless customer experience. 3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.

Never Miss a Call – Advanced Contact Centre Reporting

Traditional proprietary PBX’s with call centre functionality have proven to be either too expensive or difficult to set up. 3CX resolves this issue with 3CX PRO. Simple, intuitive call centre management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.

Integrated Wallboard for real-time monitoring
Detailed reports of longest wait time and abandoned calls
SLA and Callback Statistics
Call Back option for customers not willing to wait
Advanced Queue Strategies and Real-Time Statistics

3CX call centre software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting times as well as the least talk time to guarantee no customer leaves your call centre unsatisfied.

Log agents in and out of queues
Hunt by Threes – Random & Prioritized
Call Back – callers can hang up and keep their position
Round Robin
Superior Call Centre Features Included

3CX PRO provides you with all the tools you need to review your agents’ performance. Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call centre is running smoothly at any given time.

Listen in allows you to listen to a call without the caller or agent knowing
Train new agents during a live call with the whisper function
Agents making a mess of a call? Use Barge in to take over
Live chat & talk with your website visitors
Server-side CRM Integration

Improve the customer experience with a fully unified call centre solution. 3CX enables employees to work more efficiently by streamlining communications and offers simple integration with a wide range of CRM, ERP and accounting systems.

Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more
Automatically link incoming calls to customer records
Launch phone calls with a single click from your browser or application
Ensure customer satisfaction with quick and easy logging of interactions
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